The ICT Support Team provides desktop IT and infrastructure services to University Administration and Services (UAS), Bodleian Library, and Oxford University Computing Services (OUCS).
View the support contacts and escalation procedures in order to find information on getting support or requesting changes to our services.
View the Service Catalogue to find out which services are offered by the ICTST department
View the Project Catalogue to find out which services are offered by the ICTST department
The ICT Support Team is made up of
staff from the former desktop IT service providers (MIS, SERS, and DSDS) from the above
departments. We are also members of the ECE Development Team, a part of the ECE (Enhanced Computing Environment) Programme, with a remit to
provide and support a computing environment within which our customers can access IT
services in a consistent and effective manner. Our overall objectives are as follows.
- to be responsive to the core needs and priorities of the departments served as expressed by common agreement.
- to provide a reliable and cost-effective ICT infrastructure to staff members of each of the departments served
- to contribute to the delivery of cost-effective ICT services by each department to their respective users
- to provide a common and consistent computing environment which can be enhanced in line with University strategic direction and in response to expanding technical capability and user demand
During the development of the ECE Programme, we are committed to maintaining support services to each of the three departments in line with existing service standards already in place. Your point of contact and service standards will at this stage be dependent on the area you work in.
Latest News:
The ICT Support Team is undertaking market research to investigate
the demand and requirements for a Central PC Service
.
Maintained by: OUCS Webmaster (webmaster@rt.oucs.ox.ac.uk) July 2011. Andrew Hynes.
